Littledown, Pelhams and Stokewood have each received Very Good Quest ratings after independent assessors reviewed customer experience, accessibility, cleanliness, management and community impact in detail across the Bournemouth leisure centres. Three Bournemouth leisure centres have been rated Very Good in an independent industry assessment scheme. Littledown, Pelhams and Stokewood were assessed through Quest, which is delivered by Right Directions in partnership with Sport England and reviews areas including customer experience, accessibility, cleanliness, facility management and community
Three Bournemouth leisure centres have been rated Very Good in an independent industry assessment scheme.
Littledown, Pelhams and Stokewood were assessed through Quest, which is delivered by Right Directions in partnership with Sport England and reviews areas including customer experience, accessibility, cleanliness, facility management and community impact.
Assessors highlighted the centres' welcoming atmosphere, helpful teams and standards of cleanliness and maintenance, while noting programmes that support people of different ages, abilities and health needs to be more active.
At Littledown, the report referred to "excellent customer service" and "friendly and approachable teams", while Pelhams was recognised for a "highly accessible and inclusive programme" and Stokewood was commended for its facilities.
Claire Le Feaux, head of leisure at BH Live, said the ratings recognised the "dedication, professionalism and hard work" of staff at the centres, and gave valuable insight into customers' experiences.
Councillor Rich Herrett, BCP Council's portfolio holder for destination, leisure and commercial operations, said the partnership with BH Live aims to provide accessible facilities for people of all ages and abilities.
